Frequently asked questions Beach Resort Soal
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- Frequently asked questions Beach Resort Soal
What time can I check in?
What time can I check in?
At the campsite, check-in is possible from 2pm. When renting a flat, check-in is possible from 15:00.
What time should I check out?
What time should I check out?
At the campsite, you can check out until 12:00. When renting a flat, you can check out until 10 am.
Can I check in outside opening hours?
Can I check in outside opening hours?
Should you arrive outside lobby opening hours when renting a flat, you can use the key safe. Please do contact the lobby by phone in advance about this (0031.515-541443).
What are the arrival and departure days?
What are the arrival and departure days?
With us, you can arrive and leave 7 days a week. Please note: We apply a 6-to-7 policy for our flats. This means that you cannot check-in on Sundays.
What are the park's opening hours?
What are the park's opening hours?
The lobby is open from 09:00 - 17:00.
Can I still cancel my reservation?
Can I still cancel my reservation?
When booking a holiday, you can choose to add cancellation insurance. The cancellation package costs 7.26% of the accommodation costs plus €12.50 in policy costs. When booking a camping pitch, you can also opt for a rebooking guarantee, which costs €25. Up to 72 hours before the start of the booked holiday, you can move the reservation to another time in the same calendar year.
Can I pay in cash?
Can I pay in cash?
We do not accept cash payments at the lobby. It is, of course, possible to pay by debit/credit card.
How does the barrier work?
How does the barrier work?
The barrier works through license plate recognition. If your license plate is registered with us, you can enter and exit the site between 07:00 and 23:00.
Is WiFi available?
Is WiFi available?
Yes, at the park you can use Wi-Fi free of charge.
Will my accommodation be cleaned daily?
Will my accommodation be cleaned daily?
No, only the accommodation is cleaned on departure.
Is bed linen provided in the accommodation?
Is bed linen provided in the accommodation?
Yes, there is a linen set (bottom sheet, duvet cover and pillowcase) in the flats on arrival. In addition, there are duvets and pillows.
Are towels provided in the accommodation?
Are towels provided in the accommodation?
No, there are no towels provided in the accommodation. However, you can rent these for €3.00 per package (1 large and 1 small towel).
Are kitchen towels provided in the accommodation?
Are kitchen towels provided in the accommodation?
No, no towels or tea towels are provided in the flats. You need to bring these yourself.
Is it possible to rent a high chair?
Is it possible to rent a high chair?
Yes, for €7.50 per stay you can rent a high chair. You must book this when making the reservation.
What type of coffee maker is used?
What type of coffee maker is used?
There is a Nespresso coffee machine in the flats. Nespresso coffee cups are used for this. Other types of cups or coffee, such as filter coffee or pads, are not suitable for this machine.
Are the flats wheelchair-friendly?
Are the flats wheelchair-friendly?
Yes, our flats are wheelchair-friendly. There is also a lift in the complex.
Can I stay overnight with my caravan or motorhome?
Can I stay overnight with my caravan or motorhome?
Yes, on our camping pitches and comfort pitches there is certainly room for an overnight stay with your caravan or motorhome.
What is the minimum age for camping?
What is the minimum age for camping?
Young people under 21 travelling alone are not admitted during the high season (July/August). In the other periods, groups/young people are admitted only by agreement and a deposit of €50 per person applies.
Can I give preference for a camping pitch?
Can I give preference for a camping pitch?
When booking your pitch, you can choose a specific spot on the map for €15.
Do I get electricity with my pitch?
Do I get electricity with my pitch?
Electricity is available on a number of pitches. The camping pitch has a CEE 6A electricity connection and the comfort pitch has 10A electricity. Unfortunately, there is no electricity on the surf pitch.
Are tents allowed with the camping equipment?
Are tents allowed with the camping equipment?
One additional small sleeping tent is allowed with your camping equipment.
Can the car be parked near the pitch?
Can the car be parked near the pitch?
No, on arrival you may use your car to place your camping equipment. Afterwards, you will have to park in the car parks.
What is the sep card?
What is the sep card?
You need the sep card to use the showers, washing machines and waste press. This card is issued at the lobby and you can recharge it with change at the toilet blocks and the lobby. You pay a €10 deposit for this card.
Is there a washroom available?
Is there a washroom available?
Yes, our park has several modern toilet blocks equipped with toilets, showers, dishwashing facilities, baby rooms, sanitary facilities for the disabled and a dump for chemical toilets.
How do the showers work?
How do the showers work?
To use the showers, you must first recharge your sep card. This can be done with change at the toilet blocks or the lobby. To get hot water, hold the card in front of the reader. For current rates, please visit the lobby.
How do washing machines and tumble dryers work?
How do washing machines and tumble dryers work?
You can use the washing machine and tumble dryer with your sep card.
How does disposing of waste work?
How does disposing of waste work?
There are several waste press containers on the site. To open the hatch, hold the sep card against the sensor.
Can I bring my pet?
Can I bring my pet?
Yes, dogs are allowed on the Surf Field and on some regular camping pitches. Your four-legged friend is also allowed in some flats.
Are dogs allowed on the beach?
Are dogs allowed on the beach?
Dogs are allowed on the beach in October to March. They are not allowed in the months of April to September.
Where can I walk my dog?
Where can I walk my dog?
On the site, the different outlet routes are signposted.
Are there facilities for children?
Are there facilities for children?
Especially for children, the entertainment team is present during the school holidays. Various fun activities are organised in ‘The Fun Factory’ recreation building, home to the recreation team. There is also a skate park, football pitch and table tennis table on the square. There are also several sports fields and playgrounds on the park.
What ages is the recreation team for?
What ages is the recreation team for?
The recreation team is basically for children up to 12 years old. In high season (summer holidays), we also have a 4-week programme for teenagers.
Can I rent a bike?
Can I rent a bike?
Yes, both (electric) bikes and go-karts are available for rent at the lobby. These can only be reserved at the counter for a day, weekend or week. Booking in advance is not possible.
Can I rent a boat?
Can I rent a boat?
No, unfortunately you cannot rent a boat at our park. However, you can bring your own boat and moor it in our small harbour or marina. However, you can rent a boat in the surrounding area to enjoy the IJsselmeer.
Is there a beach at the park?
Is there a beach at the park?
Yes, from the campsite you walk to the beautiful sandy beach on the IJsselmeer. Here you can soak up the sun and relax, swim or surf.
Is it possible to swim?
Is it possible to swim?
Yes, in the IJsselmeer, located at the holiday park, you can relax, swim and surf.
Is there a supermarket at the park?
Is there a supermarket at the park?
Yes, at the entrance you will find a richly equipped supermarket where you can buy fresh sandwiches, camping supplies, gas bottles, newspapers and magazines in addition to food.
Is there a restaurant at the park?
Is there a restaurant at the park?
Yes, on the park you will find our harbour restaurant, beach pavilion ‘t Oude Strandhuys and a snack bar.
Can I barbecue in the park?
Can I barbecue in the park?
Yes, barbecuing is allowed at the park. Do keep a bucket of sand handy for fire safety reasons. Incidentally, there is no barbecue at the park; you will need to bring your own.
Are there any fishing opportunities?
Are there any fishing opportunities?
Yes, on the IJsselmeer you can fish for different types of fish, such as gizzards, (pike) perch and bream.
Can I dock my boat?
Can I dock my boat?
Yes, our small marina has room for boats up to about 6 metres long. Large boats and yachts can be accommodated in the marina.
Can I charge my electric car?
Can I charge my electric car?
Yes, the park has a charging station to charge your electric or hybrid car. For this, you will need a common charging card and a standard car charging cable.
Are fireworks allowed on the park?
Are fireworks allowed on the park?
Yes, our holiday park is not a fireworks-free park. Fireworks can therefore be set off at the park. Fireworks can also be set off in the surrounding area.
Can I receive guests?
Can I receive guests?
Yes, guests are allowed during your stay. If visitors want to bring the car onto the site, they must sign in at the lobby and you will pay €5.00 for the car. Your visitors can also stay overnight on your pitch. This should also be reported to the lobby. The cost for this is €4 per person per night as guest rate.
Where can I submit my complaint?
Where can I submit my complaint?
You can do this by sending an email to soal@marinaparken.nl.
What to do in case of emergencies?
What to do in case of emergencies?
In serious emergencies, call 112 or, in extremely urgent cases that cannot wait, use our intercom at the front door of the lobby
Is there an AED at the park?
Is there an AED at the park?
Yes, there is.